Agent Policy for Desh Mart Ltd.
Welcome to Desh Mart Ltd., a subsidiary of the NTC Group and one of Bangladesh's leading online shopping platforms. This Agent Policy outlines the roles, responsibilities, and benefits of being a Desh Mart Agent, ensuring mutual growth and success while maintaining transparency and professionalism.
1. Eligibility to Become a Desh Mart Agent
- Age Requirement: The applicant must be at least 18 years old.
- Business Experience: Previous business or marketing experience is preferred but not mandatory.
- Investment: Agents must meet the initial investment criteria outlined by Desh Mart.
- Commitment: Agents must adhere to Desh Mart’s policies, terms, and ethical business practices.
- Location: Applicants must operate from an approved location as per Desh Mart's geographical distribution plan.
2. Roles and Responsibilities
- Order Fulfillment: Agents will handle local delivery and customer order fulfillment in their assigned territories.
- Customer Support: Provide excellent customer service, including handling queries, complaints, and returns.
- Promotion: Actively promote Desh Mart’s products and services within their community.
- Data Management: Maintain accurate records of transactions and report them to Desh Mart as required.
- Brand Representation: Uphold Desh Mart's brand reputation by maintaining professional conduct at all times.
3. Benefits of Being a Desh Mart Agent
- Exclusive Territory: Agents will have exclusivity within their assigned area, with no additional agents appointed in the same locality.
- Earnings: Agents earn a competitive commission on sales and may receive bonuses for exceeding targets.
- Support and Training: Desh Mart provides comprehensive training and ongoing support to help agents succeed.
- Business Growth Opportunities: Access to future business expansions, including new services and product lines.
4. Operational Guidelines
- Delivery Process:
Agents must ensure timely and accurate delivery of products to customers. - Payment Handling:
Agents are responsible for managing payments, including cash-on-delivery and online transactions, and must deposit collected payments to Desh Mart's designated accounts promptly. - Inventory Management:
Ensure adequate stock levels are maintained for efficient service. Agents will coordinate with Desh Mart for restocking. - Compliance:
Agents must comply with all applicable laws and regulations and maintain Desh Mart's ethical standards.
5. Termination Policy
Desh Mart reserves the right to terminate the agent agreement under the following circumstances:
- Breach of any policy outlined in this document.
- Misrepresentation or misuse of Desh Mart’s brand.
- Poor performance or repeated customer complaints.
- Engaging in fraudulent or unethical practices.
6. Revenue Sharing
- Agents will earn a fixed commission percentage on each successful sale.
- Additional incentives may be provided based on performance and target achievement.
- Revenue breakdown and payment details will be shared monthly.
7. Contact and Support
Agents can reach out to Desh Mart for assistance or queries:
8. Amendments to the Policy
Desh Mart reserves the right to revise this policy as necessary. Agents will be notified of any changes, and continued participation as an agent will imply acceptance of the revised terms.
Join us and be a part of a nationwide network dedicated to transforming the shopping experience in Bangladesh while creating economic opportunities in every community.