Seller Policy Pages

Seller Policy for Desh Mart Ltd.


Welcome to Desh Mart Ltd., a subsidiary of the NTC Group and a leading online shopping platform in Bangladesh. By joining our platform as a seller, you agree to adhere to the following policies to ensure a safe, secure, and seamless experience for all stakeholders.


1. Eligibility

  • Sellers must provide valid identification, including a National ID/Passport and a Business Trade License (if applicable).
  • Sellers must register with accurate personal and business information.
  • Only sellers with bank accounts in Bangladesh are eligible for payouts.

2. Product Listing Guidelines

  • Accuracy: All product listings must include accurate descriptions, specifications, and images.
  • Prohibited Items: Sellers are strictly prohibited from listing counterfeit, illegal, or banned products as per Bangladeshi laws and Desh Mart’s policies.
  • Pricing: Prices must be fair, competitive, and inclusive of applicable taxes and charges.

3. Order Fulfillment

  • Timely Shipping: Sellers must ship orders within the timeframe specified during listing.
  • Packaging Standards: Proper packaging is mandatory to ensure product safety during transit.
  • Order Cancellations: Sellers must avoid unjustified cancellations. Frequent cancellations may lead to penalties or account suspension.

4. Quality Assurance

  • Product Quality: All products must meet the quality standards promised in their descriptions.
  • Damaged/Defective Items: Sellers are responsible for replacing damaged or defective items at no additional cost to the buyer.

5. Returns & Refunds

  • Sellers must accept product returns in compliance with Desh Mart’s return policy.
  • Refunds must be processed promptly for returned items upon receiving the product in its original condition.

6. Payment Policy

  • Payments will be transferred to the seller’s registered bank account after deducting applicable fees and commissions.
  • Payment cycles will be completed as per Desh Mart’s payout schedule.

7. Fees and Commissions

  • Desh Mart will charge a commission on each successful sale.
  • Additional fees may apply for promotional features, advertising, or special services.

8. Seller Conduct

  • Sellers must maintain a professional attitude towards customers and Desh Mart staff.
  • Sellers are prohibited from engaging in fraudulent activities, including manipulating ratings and reviews.

9. Account Suspension or Termination

  • Desh Mart reserves the right to suspend or terminate seller accounts for policy violations, including:
    • Non-compliance with product listing or quality standards.
    • Engaging in prohibited activities.
    • Repeated customer complaints.

10. Dispute Resolution

  • In case of disputes, sellers are encouraged to communicate with customers and Desh Mart support to resolve issues amicably.

11. Legal Compliance

  • Sellers must comply with all applicable laws, including consumer protection, tax regulations, and intellectual property laws in Bangladesh.

12. Support and Contact

For any assistance, sellers can reach out to our support team:


By registering as a seller on Desh Mart Ltd., you agree to comply with this Seller Policy. Desh Mart reserves the right to modify the terms of this policy at any time. Continued use of the platform constitutes acceptance of the revised terms.

Let’s build a trustworthy and successful partnership together!

All categories
Flash Sale
Todays Deal