Return Policy Page
Return Policy – Desh Mart Ltd.
At Desh Mart Ltd., customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand the terms and conditions for returning a product.
1. Eligibility for Return
Products can be returned if:
- They are damaged or defective upon delivery.
- An incorrect item was delivered.
- The item is not as described on our platform.
To qualify for a return, the product must:
- Be unused and in its original packaging.
- Have the receipt, invoice, or proof of purchase attached.
2. Non-Returnable Items
Certain products are not eligible for return, including:
- Perishable goods (e.g., food, flowers).
- Customized or personalized items.
- Software or downloadable digital products.
- Health and hygiene products (e.g., undergarments, masks) if the seal is broken.
3. Time Frame for Returns
- Items must be returned within 7 days from the date of delivery.
4. Process for Return
- Step 1: Contact our Customer Support Team at 09639-100451 or email us at hello@deshmart.com.bd with your order details and reason for return.
- Step 2: Wait for approval. Once approved, you will receive instructions on how to return the item.
- Step 3: Send the item back to us via the method provided by our team.
5. Refund Policy
- Refunds will be processed once we have received and inspected the returned item.
- Refunds will be made to the original payment method or as store credit, depending on your preference.
- Processing time for refunds may take 7-10 business days.
6. Exchange Policy
- Exchanges are subject to product availability.
- If the desired product is unavailable, you can choose to receive a refund or store credit.
7. Return Shipping
- If the return is due to a mistake on our part (e.g., defective or wrong item), we will cover the return shipping cost.
- For all other reasons, the customer will bear the shipping cost.
8. Contact Information
If you have any questions or concerns about our return policy, feel free to reach us at:
- Website: https://deshmart.com.bd
- Email: hello@deshmart.com.bd
- Phone: 09639-100451
We value your trust and aim to make your shopping experience seamless and hassle-free!
Desh Mart is your one-stop destination for all your shopping needs, offering a wide range of quality products at unbeatable prices. We are committed to bringing the best of local and international brands to your doorstep, ensuring a seamless and enjoyable shopping experience. With customer satisfaction at the heart of everything we do, Desh Mart strives to deliver convenience, trust, and exceptional service to every individual across Bangladesh. Join us on our journey to empower entrepreneurs and create a prosperous future for all.
