Support Policy Page
Desh Mart Support Policy
At Desh Mart Ltd., we prioritize our customers' satisfaction and aim to provide exceptional support to ensure a seamless shopping experience. The following policies outline the support and assistance we offer to our valued customers:
1. Customer Support Availability
- Phone Support: Reach us at 09639-100451 from 9:00 AM to 9:00 PM (GMT+6), Saturday to Thursday.
- Email Support: Send your queries to hello@deshmart.com.bd, and we will respond within 24 hours.
- Online Support: Use the contact form on our website https://deshmart.com.bd for assistance or live chat during support hours.
2. Order Assistance
- Order Tracking: Customers can track their orders through their account dashboard on our website.
- Order Modifications: Changes to orders (address, quantity, etc.) can be requested within 24 hours of placing the order by contacting our support team.
- Cancellations: Orders can be canceled before they are dispatched. Refund policies will apply as outlined in our Refund Policy.
3. Returns and Refunds
- Desh Mart offers a 7-day return policy for products that meet the following conditions:
- The product is unused and in its original packaging.
- A valid reason for the return (e.g., defective, damaged during transit, wrong product delivered).
- Refunds will be processed within 7 business days after the return is approved.
4. Warranty Support
- Products with manufacturer warranties can be serviced or replaced as per the terms outlined by the manufacturer.
- For warranty-related issues, customers must provide proof of purchase (invoice) and any warranty cards included with the product.
5. Dispute Resolution
- If a customer is dissatisfied with our services or products, we encourage them to reach out to our support team to resolve the issue amicably.
- In case of unresolved issues, customers may escalate the matter by emailing complaints@deshmart.com.bd for further review.
6. Privacy and Security
- Desh Mart ensures customer data is kept secure and used solely for order fulfillment and service improvement. For details, refer to our Privacy Policy on the website.
We value your trust and are committed to ensuring your satisfaction with every purchase. For any additional inquiries, feel free to contact our friendly support team.
Desh Mart Ltd.
Your Reliable Online Shopping Partner!
Desh Mart is your one-stop destination for all your shopping needs, offering a wide range of quality products at unbeatable prices. We are committed to bringing the best of local and international brands to your doorstep, ensuring a seamless and enjoyable shopping experience. With customer satisfaction at the heart of everything we do, Desh Mart strives to deliver convenience, trust, and exceptional service to every individual across Bangladesh. Join us on our journey to empower entrepreneurs and create a prosperous future for all.
